Waivers & Policies

Kismet will be closing Dec 22nd New locations and classes for 2025

Terms and conditions

05/11/24

TERMS AND CONDITIONS

All purchases within Kismet Yoga purchased at the studio or online are non-refundable and non-transferable.

If you cannot attend a class that you have booked and you do not cancel within 6 hours of class start time, you will be liable to pay the class price ‘No Show’ fee.

Pregnant students attending non-pregnancy classes must sign a Pregnant Student Waiver (available at studio receptions) before practising class.

Gift vouchers expire 1 year from date of purchase and are redeemable against Kismet yoga classes, workshops and retail items.

All participants must sign the Kismet Yoga Health & Safety Waiver prior to attending an in-studio or online class. It is the responsibility of the client to ensure they have understood and signed the waiver and are in a good state of health before participating in a class or event.

ACTIVATION

All class packs, Pre-Pay passes and intro offers activate on the date of your first booking. Once the first class is booked you cannot book another class on a previous date. You can only book classes on dates that fall after your activation date.

All Pre-Pay passes are activated on the date of purchase. You can cancel your Monthly Pre-Pay at any time, but please give adequate notice for us to process the admin.

You can pause your Monthly Pre-Pay pass, but it can only be paused for a complete month(s) at a time in accordance with your billing date. You must contact us in good time ahead of your payment date to pause your Monthly Pre-Pay pass.

BOOKING AND WAITLISTS

We strongly recommend that you book your class in advance as we have a limited number of spaces. If the class is fully booked you can join the waitlist. Please note, you will need to have a valid payment option to join the waitlist.

If you are on the waitlist and a space opens up (due to a cancellation) and you are next in line, you will receive an auto-email notifying you that you have been added to the class register. This service is fully automated and can reach you at any time.

If you receive the notification email at short notice (less than 1 hour) and cannot attend the class please email us to let us know.

CANCELLATION

If you are booked into a class but can no longer attend, you must cancel the class. To cancel you must do this through Email or through your account.

Yoga class cancellation policy is 3 hours. If you do not cancel with at least 3 hours prior notice, this will constitute as a late cancel and your credit will not be returned to your account.

If you do late cancel you will be liable for paying a class price no show fee.

If you ‘Early cancel’ (up to 3 hours before class) the class credit will automatically be returned to your account.

If your class is cancelled by Kismet Yoga your credit will be returned to your account and you will be notified

Workshops are non-refundable and non-transferable unless cancelled by the studio.

An external third-party bookings are liable to their cancellation policy. We cannot override this.

ONLINE YOGA CLASSES

Kismet Yoga cannot be held responsible for any injury caused while following an online (Livestream or On Demand) yoga class. Please ensure you are in good health prior to joining the class.

If you are pregnant please consult your GP

MONTHLY ON DEMAND - not available as yet

By purchasing a monthly pass to On Demand you are agreeing to the following Terms & Conditions:

1. Your On Demand pass cannot be shared. If we have any reason to believe that your pass is being shared, we reserve the right to cancel your access.

2. A 7-day free trial is available. You will be asked to provide your card details to be saved to your account from which the first month’s payment of £12.99 can be collected at the end of the free trial.

3. The free trial is limited to a one-time use per person.

4. Your On Demand pass service cannot be frozen.

5. Your On Demand pass can be cancelled at any time. If you are within the free 7 day trial period, your access to the Video Library will terminate on the day you cancel.

ANNUAL ON DEMAND - not available yet

By purchasing an annual pass to On Demand you are agreeing to the following Terms & Conditions:

1. Your On Demand pass cannot be shared. If we have any reason to believe that your pass is being shared, we reserve the right to cancel your access.

2. A one-time annual payment of £99.99 will be collected from your card at the time of purchase.

3. Your pass will automatically renew every 365 days until you cancel.

4. Your On Demand pass cannot be frozen.

5. Your On Demand pass can be cancelled at any time however refunds for the unused period cannot be granted.

Please email us with any queries regarding Yogarise On Demand.

WORKSHOPS / COURSES

All workshops and courses purchased at the studio or online are non-refundable and non-transferrable.

Credit on account at Kismet yoga can be given if workshop/course is sold out and there is a wait list.

Credit on account or a monetary refund will be provided if the workshop is cancelled by the studio.

Some workshops / courses will only run if there is a minimum number set by the studio / teacher. If it is cancelled for this reason, you will be refunded.

You cannot give your space to another person due to your waiver unless we discuss and agree.

RETAIL

All items purchased at the studio, or online, are non-refundable.

Credit on account at Kismet yoga or exchange will be provided if an item is found faulty or in unusable condition.

ETIQUETTE

TIMEKEEPING

You must arrive on time for the session you have booked. We have 15-30mins between most classes to give you ample time to check-in, change and get settled.

If you have booked a class and do not arrive on time, you risk losing your space to someone on the waitlist.

If you are late (within 10 mins of the start of class) and the class is not full, you may still be admitted to practise. If the class is full, you will be turned away. If you are more than 10 minutes late you will not be admitted regardless of whether it is full or not, no exceptions.

IN THE PRACTICE AREA

Please note we are cleaning between classes with anti-viral cleaning products.

Trays are available for your belongings next to your mats. No shoes allowed in the studio, cubbies are available near the door entrance.

Leave any used props on your mat. Place your own mat, if bringing one on our studio mats already set up. We will sanitise the mats and area after you exit.

LOST & FOUND

All students are responsible for their own belongings. All items left behind will be stored in ‘Lost & Found’. Please contact reception if you think you might have left something at the studio. Items will be kept for one month and anything left unclaimed will be given to charity.

Kismet cannot be held responsible for any items that are lost or stolen on the premises. Please use trays provided and keep an eye on your belongings. Thank you

PRIVACY POLICY

Background:

Kismet understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits Our Site and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and Our obligations under the law.

This Policy applies to Our use of any and all data collected by us in relation to your use of Our Site. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

“Account” means an account required to access and/or use certain areas and features of Our Site;

“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 12, below;

“Our Site” means this website, kismetyogatudio.com
“UK and EU Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended in 2004, 2011 and 2015; and

“We/Us/Our” Kismet Yoga Studio

What Data Do We Collect?

Some data will be collected automatically by Our Site (for further details, please see section 9 below), other data will only be collected if you voluntarily submit it, for example, when signing up for an Account.

Depending upon your use of Our Site, We may collect some or all of the following data:

name; date of birth; gender; business/company name job title; profession; contact information such as email addresses and telephone numbers; demographic information such as post code, preferences and interests; financial information such as credit / debit card numbers; IP address (automatically collected); web browser type and version (automatically collected); operating system (automatically collected); a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to (automatically collected).

How Do We Use Your Data?

All personal data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see section 4, below.

We use your data to provide the best possible products and services to you. This could include: Providing and managing your Account; Providing and managing your access to Our Site; Personalising and tailoring your experience on Our Site; Supplying Our products and services to you; Personalising and tailoring Our products and services for you; Responding to communications from you; Supplying you with email Email, e.g. Newsletters, Alerts etc. that you have subscribed to (you may unsubscribe or opt-out at any time by following instructions on the communication); Market research; Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience.

With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email, telephone, text message and/or post with information, news and offers on Our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015.

How and Where Do We Store Your Data?

We only keep your data for as long as We need to in order to use it as described above in section 3, and/or for as long as We have your permission to keep it.

Data security is of great importance to Us, and to protect your data We have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through Our Site.

Notwithstanding the security measures that We take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to Us data via the internet.

Do We Share Your Data?

We may sometimes contract with third parties to supply products and services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.

We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales and other information. All such data will be anonymised and will not include any personally identifying information. We may from time to time share such data with third parties such as prospective investors, affiliates, partners and advertisers. Data will only be shared and used within the bounds of the law.

In certain circumstances We may be legally required to share certain data held by Us, which may include your personal information, for example, where We are involved in legal proceedings, where We are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of Us.

How Can You Control Your Data?

When you submit information via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details AND/OR by managing your Account).

You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

Your Right to Withhold Information

You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

You may restrict your internet browser’s use of Cookies. For more information, see section 9 below

How Can You Access Your Data?

You have the legal right to ask for a copy of any of your personal data held by Us (where such data is held). We reserve the right to charge a small fee for this service.

Cookies

Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our[products and services. Our Site also uses analytics services provided by Google which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling Us to better understand how people use Our Site.

Contacting Us

If you have any questions about Our Site or this Privacy Policy. please contact Us. Our contact details can be found on our Contact Page. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 4, above).

Changes to Our Privacy Policy

We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

Kismet is fully compliant with the GDPR (General Data Protection Regulation)

Personal data will only ever be used in the ways that are in line with why it was originally provided, for example we will not contact someone designated as your emergency contact for marketing purposes. Data is used for teaching purposes and information sent is directly relevant to classes and events at the studio. You may opt out of receiving emails at anytime by replying with ‘Opt Out’ to kismetyogatudio@gmail.com . You can also amend your TeamUp class notifications through your account – account settings – notifications.

TeamUp – ‘studio booking software’ is fully compliant with the GDPR, as are the payment merchants we use – Stripe and GoCardless.

Waiver